SERRA® BRANDED PRODUCT GUARANTEE

All Serra® branded products come with a no-nonsense replacement/repair guarantee against fabrication defects covering poor workmanship and/or inferior materials.

THE GUARANTEE IS VALID PROVIDED:

  • The Serra® product is used under normal wear and tear conditions.
  • The Serra® product is installed in accordance with Serra®’s specifications (Details available with packaging or on request).
  • The Serra® product is properly and firmly mounted utilizing all wall fixing plugs and screws as supplied i.e. installation kit.
  • Only Serra® consumables and refills as supplied and/or recommended by SERRA SERVICES (Pty) Ltd are used and dispensed through the unit.
  • Only genuine refills, spares and accessories as specified/supplied by SERRA SERVICES (Pty) Ltd are used (where necessary) to maintain the unit.

THE GUARANTEE IS INVALIDATED SHOULD:

  • The Serra® product be incorrectly installed, misused, abused and/or vandalised.
  • The Serra® product is tampered with or modified, or parts thereof go/are missing.
  • Moreover, Serra® will not be liable for any user claim on any of our products, for whatever nature, should the client not exclusively and only use Serra® refills in the Serra® products as installed at the client’s premises.

Use only Serra® Branded or specified refills, spares, accessories, etc. when required. If it DOES NOT say Serra® then it is NOT the genuine quality guaranteed article.